Return and Refund Policy

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that YOU are responsible for the mobile number you purchase recharge for and all charges that result from those purchases. prepaidcellpay.com is not responsible for any purchase of recharge for an incorrect mobile number. However, in a case where a transaction has been completed by you on the site, and money has been charged to your card or bank account but a recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on contact@prepaidcellpay.com or posting us a message on the Contac Us page for a full refund. We request you to include in the email the details like mobile number, operator name, recharge value, transaction date and order number, prepaidcellpay.com shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the recharge then you will be refunded the money within 7 to 10 working days from the date of the receipt of your email.

Kindly note: In all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.

Happy Recharging….!

PrepaidCellPay Team