FAQ

What is prepaidcellpay.com Top Up?
Prepaidcellpay.com is a secure online system that enables anyone to instantly Recharge, Load or Top Up for a prepaid Mobile Phone in over 120 countries. Our customers use prepaidcellpay.com to buy Mobile Airtime for either themselves or friends and family members overseas.
How do I send a Top Up?

Go to prepaidcellpay.com Select the Country.

  • Enter the Phone Number.
  • Verify the Carrier.
  • Select the Top Up transaction amount.
  • Review the order and complete payment using our secure online payment process.
  • A confirmation message will appear on your screen with details on your completed transaction.
  • A confirmation email and receipt will be sent to your email address.

NOTE: Recipients will also receive a transaction confirmation SMS message from their Mobile operator.

How do I register to use prepaidcellpay.com?

Create an account at www.prepaidcellpay.com

  • Select ‘Register’
  • Enter your email address and password
  • Click on ‘Register’
  • A Verification Code will be sent directly to your email.
  • Enter or copy/paste the verification code in the relevant field on the account login screen. Please make sure to check your Spam / Junk filters in the unlikely event the verification code does not appear in your Inbox.
Login to prepaidcellpay.com

Select the Country.

  • Enter the Phone Number.
  • Verify the Carrier.
  • Select the Top Up transaction amount.
  • Enter the payment details.
  • Review the order and complete payment using our secure online payment process.
  • A confirmation message will appear on your screen with the details of your completed transaction.
  • A confirmation email and receipt will be sent to your email address.
What should I do if have forgotten my password?

Please take the following steps to reset your account password:

  • Select ‘Login’ on the top right of the homepage menu bar.
  • Input your email address then click ‘Forgot Password?’
  • A screen will appear to enter your Email Address / User Name.
  • An email will be sent to your email address with a link to reset the account password.
  • Check your email and follow the instructions in the email to reset your account password and proceed further.
Why didn’t I receive my initial account registration or password reset email?
  • Please ensure you have specified a valid email address.
  • Check your Spam / Junk email folder(s).
  • If you are still experiencing issues, please contact our Customer Support Team at saeed.prepaidcell@gmail.com
How do I change my account password?
  • Log in to your prepaidcellpay.com account using your email address and password.
  • Select ’My Account’.
  • Then select ‘Change Password on the left column.
  • The ‘Change Password’ screen will be displayed.
  • Enter the new password twice for confirmation, then click on ‘Change Password’.
How can I contact customer support?

There are several convenient ways to contact customer support:

What is the time between the Top Up transaction and delivery to the mobile phone?

The Top Up transaction is generally completed within seconds after it has been sent. You should receive further information from us in the form of an email if the transaction is pending or delayed for any reason. Please contact our support team at saeed.prepaidcell@gmail.com for further information and if any issues arise.

Can I send Top Up to more than one mobile number?
Yes, you can send mobile Top Up to more than one mobile number.
What countries and/or mobile operators are available for Top Up?

Our current list of available countries and mobile carriers is accessible on our www.preaidcellpay.com website.

To view the current list of available countries and mobile carriers:

  • Go to prepaidcellpay.com.
  • Select 'Carriers & Countries' on the top right menu bar.
  • Select your Country of interest from the dropdown list and the Carriers available for that jurisdiction will be displayed.
Can I send mobile Top Up to all countries or mobile carriers?
Even though we have an impressive (and ever expanding) coverage of Top Up service to over 220 mobile operators in over 120 countries, we do not have complete worldwide coverage with all Carriers. We are constantly adding new Carriers. If your carrier is not listed, check back periodically or email us at saeed.prepaidcell@gmail.com to request a carrier and service territory.
What is the cost to send a Top Up?
The cost of a Top Up transaction is based upon the denomination amount selected. During the checkout process the total amount due will be indicated. This amount includes the details of any additional charges (such as taxes or SMS fees) that affect the ultimate Top Up recharge amount that will be received by the transaction recipient.
Why do I have to pay a local sales tax?
In many Countries, sales and/or VAT taxes are levied by the Government. Taxes are charged by the Operator as per Governmental regulation and any applicable taxes are passed on directly to the Consumer.
What happens if I Top Up a wrong mobile number?
All Top Up transactions are final and mobile recharge credits are available immediately upon successful recharge and confirmation. As such, all sales are final and Top Up transactions to wrong mobile numbers cannot be reversed, retracted or refunded. Please ensure you have the correct number before you complete the transaction. Contact us at s saeed.prepaidcell@gmail.com for further assistance.
What happens if I Top Up an invalid mobile number?
If the Mobile Number is invalid and does not exist, the Top Up transaction will not be performed and you will not be charged for the transaction.
Can I change my email address?
If you would like to change your email address, please contact our online Customer Support team at saeed.prepaidcell@gmail.com. You may create a new account with another email address, but will lose all related information, history and points from the existing account.
Can I have multiple prepaidcellpay.com accounts?
You can only have one preaidcellpay.com customer login account, but you may recharge multiple mobile phones.
What should I do if I see an unauthorized charge on my credit card?
If you find unauthorized charges, contact your bank immediately as it is likely your card has been compromised elsewhere. Please also contact us at saeed.prepaidcell@gmail.com so we can take appropriate action on our end.
How do I view my online Top Up or transaction receipt?
Upon logging into your preaidcellpay.com account, select ’My Account’ and then ‘Past Transactions’ found on the top of the far left column. All previous transactions and related information are available for review. Additionally, a ‘Repeat’ functionality is available to conveniently repeat any listed past transaction.
What happens if my credit card is charged and I do not receive the Top Up?
Please contact our support team immediately at saeed.prepaidcell@gmail.com Why does my credit card billing address have to be the same as my credit card information? Your address details must match your card billing address to ensure that it is your credit card. Your card issuer will reject the transaction if these details do not match
What payment methods are accepted by prepaidcellpay.com?
We accept all major Debit and Credit Cards: Visa, MasterCard, American Express and Discover as well as PayPal. If you wish to use PayPal and do not have an account, one can be created by choosing the PayPal option on the transaction screen.
How can I recognize transactions on my credit card or PayPal statement?
The transaction would appear on your credit card statement as prepaidcellpay.com, and your PayPal statement as ETOPUP.
Why do I pay taxes for conducting an online Top Up transaction?
Many countries have instituted taxes on Telecom services. Purchasing a Top Up mobile recharge online is similar to a purchase made at a local Retailer and will incur applicable taxes.
I performed a Top Up, my credit card was charged, yet I did not receive the Top Up?
Sometimes there are technical issues that may lead to such discrepancies. Please contact us at saeed.prepaidcell@gmail.com immediately for assistance. All transactions are backed by our Money Back Guarantee.
Why is my credit card not being accepted?
There are various reasons why your credit card or PayPal transaction may not be accepted. Please ensure that the information entered during the payment checkout process is the same on your credit card and/or PayPal account. Some other issues are directly related to your financial institution. Please ensure that your financial institution is the first point of contact when difficulties are encountered using your credit your card and/or PayPal account.
What is the exchange rate when conducting a mobile Top Up transaction?
prepaidcellpay.com utilizes the fairest exchange rate available, in keeping with international Foreign Exchange regulations and agreement with our partners. Exchange rates are subject to change and fluctuation on a daily basis.
Is a receipt generated after I have completed my Top Up transaction?
Yes. Once the transaction has been successfully completed, you will receive a confirmation on your screen and a receipt will be sent to your registered email address. The Top Up can also be viewed online under ‘Past Transactions.’ .
What is recurring Top Up?
Recurring Top Up is a convenient feature that lets you schedule future Top Ups to automatically be sent to a specified mobile number at a designated time and date.
How do I establish a recurring profile?

Log into your prepaidcellpay.com account.

  • Select ‘My Account’ from the top menu bar.
  • Select ‘Recurring Profile’ on the left column.
  • Select ’Add New’ at the top right of the Recurring Profile page and proceed with creating a profile.
Can I cancel or modify a recurring Top Up profile after it is created?

You can cancel/modify your recurring Top Up transaction at any time.

  • Select ‘My Account.’
  • Select ‘Recurring Profile.’
  • Select the ‘Edit’ button next to the specific recurring profile that you are modifying and continue.
How many recurring Top Up profiles can I create?
Only one active recurring topup profile is allowed for a mobile number. You can create additional profiles for different numbers.
Can I modify the billing frequency of my recurring Top Up profile?
No, you cannot change the billing frequency or billing period of a profile. You will have to delete your profile and create a new one.